Useful Information

Driver's age

27 to 75 years.

Young driver's age: 25 to 26 years. Charge 38.68 GBP per day. (Excludes tax)

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Please note, non UK driving licence holders must obtain proof of entry/exit into/out of the UK (e-tickets acceptable).

Vehicles (excluding Large, Prestige, Luxury and Premium car groups) may be taken abroad but you are required to purchase the Europdrive Package (cost varies depending on the length of the rental). The Europdrive Package is only available to purchase at the counter and applies to vehicles going to the Republic of Ireland from mainland UK also. Costs vary please check with the rental agent before cross border travel. This is mandatory if you wish to take the Vehicle and drive it outside of the UK. The pack includes our consent form VE103B.

Vehicles may be taken from Northern Ireland into Republic of Ireland, but renters will be required to purchase a version of Europdrive Package. Costs vary, please ensure to check prices and terms and conditions with the rental agent directly. Rentals travelling from Northern Ireland to the Republic of Ireland will incur an additional charges which varies depending on the length of rental. This is mandatory if you wish to take the Vehicle and drive it from Mainland UK into the Republic of Ireland and/or from Northern Ireland into the Republic of Ireland

Please note that permission is not guaranteed, and restrictions or extra charges may apply. Please contact the rental branch before pickup. Prior authorisation for cross border travel must be received by the renter in advance directly from the rental agent Europcar.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus CAD136. If your online payment is less than CAD136, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of CAD71.00. If you have paid less than CAD71.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of CAD136. If you have paid less than CAD136, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.